- Health information: How much should patients see?
- As Health Files Go Digital, Patients May Spot Unpleasant Surprises
Ideally, giving patients copies of their medical records will be the start of a dialog between them and their doctors. By initiating this dialogue, providers will wind up with more educated and involved patients. I understand how "raw reports" could cause a great deal of patient concern, especially "abnormal flags" on a lab report. This too will need to be managed, just like any other change in our healthcare system. If you want to do a good job, make sure that the way you convey that information is simple and easy to read. It will not only benefit patients, but it will also benefit other providers who are reading my medical records subsequently. But it shouldn't be used as an excuse to delay action on exchanging information with patients, or push back timelines current regulations or plans.
I have one comment to make with regard to the definition of a medical record: Any healthcare provider should already have defined for themselves what they consider to be the patient's legal medical record. This is the record that they are responsible for maintaining for their practice. The same definition should be used to define the medical record that the patient has access to.
All too often I've been involved in situations where trying to access my own record, or that of someone whose care I'm responsible for involves a great deal of effort, delays, and use of personal time on my part. If you want my help, make it easy for me to get access to the information I need, and give me all of it.